Refund policy

Because all of our items are handmade and made to order, we do not accept returns or exchanges.

Please double-check your order details before checking out. If there is an issue with your order (such as a mistake or damage during shipping), reach out to us at timbercopack@gmail.com within 7 days of delivery — we’re happy to help if something went wrong on our end.

Thank you for supporting our small business!